Last updated: 17 August 2026
Who we are
Angelicar (“Angelicar”, “we”, “us” or “our”) operates the website angelicar.co.uk.
Angelicar is responsible for the personal information we collect and use through this website.
If you have a question about this Privacy Policy, would like to exercise your data protection rights, or wish to make a data protection complaint, please contact us through our Contact page.
What personal information we collect
When you use our website, place an order or contact us, we may collect personal information including your name, billing address, delivery address, email address, telephone number, order details and any information you provide when contacting us.
If you create an account, we may also process information associated with your customer account, including your account details, order history and preferences.
We may collect technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited and information collected through cookies and similar technologies.
If product reviews are enabled and you submit a review, we may collect the information you provide with the review together with technical information used for moderation and spam prevention.
If you subscribe to Angelicar marketing emails, we will collect your email address and any marketing preferences or other information you choose to provide.
How we use your information
We use your personal information to operate the Angelicar website and fulfil orders placed with us.
This includes processing and managing orders, taking payment, arranging delivery, providing customer service, dealing with returns or refunds, maintaining customer accounts and communicating with you about your purchase.
We may also use information where necessary to protect our website, prevent fraud, troubleshoot technical problems and maintain appropriate business records.
If you have specifically signed up to receive marketing from Angelicar, we may use your information to send you news, product information, promotions and other Angelicar marketing communications.
Our lawful bases for using your information
When we process information needed to accept, fulfil and manage an order, we generally do so because it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
We may process certain information because we are legally required to do so, including information that must be retained for accounting, tax, regulatory or other legal purposes.
We may rely on our legitimate interests where necessary to operate and protect our business, provide customer service, prevent fraud and improve the website, provided those interests do not override your rights and freedoms.
Where we send marketing emails based on your agreement to receive them, we rely on your consent. You can withdraw that consent at any time.
Payments
Angelicar uses Stripe to process online payments.
When you make a payment, payment information is processed through Stripe. Angelicar receives the transaction information required to confirm and manage your order.
Stripe may process personal information in accordance with its own privacy and data protection obligations.
Delivery
To deliver your order, we may share the information needed for fulfilment with our delivery providers.
Angelicar currently intends to use Evri and may also use Royal Mail.
This information may include your name, delivery address, contact details and information necessary to identify and deliver your parcel.
We only provide delivery providers with information reasonably required to fulfil your order.
Email marketing
Angelicar uses MailerLite to manage email subscribers and send marketing emails.
If you choose to join our mailing list, information such as your email address may be processed through MailerLite so that we can manage your subscription and send you Angelicar communications.
Joining our mailing list is optional.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails. You can also contact us and ask to be removed from our marketing list.
Withdrawing your consent does not affect the lawfulness of processing carried out before you withdrew it.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function, for example to maintain your shopping basket, remember essential settings or help keep the website secure.
We may also use analytics, functionality or marketing cookies where these features are enabled.
Where consent is required for a cookie or similar technology, it will not be used until you have made the relevant choice through our cookie controls.
You can use the cookie banner or cookie settings on our website to manage your preferences.
Contact forms and customer enquiries
When you contact Angelicar through our website, we will use the information you provide to respond to your enquiry and, where necessary, manage any related order, customer service issue or request.
Please avoid including unnecessary sensitive personal information when contacting us.
Who we may share information with
We only share personal information where there is a genuine business or legal reason to do so.
This may include Stripe for payment processing; Evri and Royal Mail for delivery; MailerLite for email marketing; website hosting, security and IT service providers; professional advisers such as accountants where necessary; and regulators, courts, law enforcement bodies or other authorities where disclosure is required by law.
We may also use WordPress, WooCommerce and related website services and plugins to operate our online store. Where a service provider processes personal information on our behalf, we expect it to handle that information in accordance with applicable data protection requirements.
We do not sell or rent your personal information to third parties for their own marketing purposes.
International transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with UK data protection law and that suitable protections are in place.
These protections may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.
How long we keep your information
We do not keep personal information for longer than we reasonably need it.
Order, payment and transaction records may be retained for the period necessary to meet our accounting, tax and legal obligations.
Customer service correspondence is kept for as long as reasonably necessary to deal with the enquiry and any related issue.
Customer account information may be retained while the account remains active and for an appropriate period afterwards where required for business or legal purposes.
Marketing information will normally be retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to keep it.
Technical and cookie information is retained according to the purpose of the relevant technology and the settings of the services used on our website.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights over your personal information.
These can include the right to ask us for a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information in certain circumstances, request restriction of processing, object to certain processing and request transfer of information in an appropriate format.
Where we rely on consent, you can withdraw your consent at any time.
Some rights are subject to legal conditions and exemptions, which means we may not always be required or permitted to fulfil a request in full.
To make a request, please contact us through our Contact page.
We may need to ask for information to confirm your identity before dealing with certain requests.
Data protection complaints
If you are unhappy with how Angelicar has used or handled your personal information, you can make a data protection complaint directly to us through our Contact page.
Please state that your message relates to a Data Protection Complaint so that we can identify it appropriately.
We will acknowledge receipt of a data protection complaint within 30 days and will take appropriate steps to investigate it without undue delay. We will keep you informed where appropriate and let you know the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
Embedded content and third-party websites
Our website may contain links to or embedded content from other websites and services, including social media platforms.
Those third parties may collect information when you interact with their services and are responsible for their own privacy practices.
We recommend reviewing the privacy information provided by any third-party website or service you use.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example if we change the services, technology or providers used by Angelicar or if legal requirements change.
The latest version will always be published on this page and the “Last updated” date at the top will be changed when appropriate.
Contact us
For questions about this Privacy Policy, requests concerning your personal information or data protection complaints, please use the Contact page on the Angelicar website.
Once Angelicar has a dedicated customer service or privacy email address, this section may also be updated to include it.